Yes, you can return your order within 15 business days of receiving it, as long as the product has not been used and is in the same condition in which it was shipped.
Yes do not worry. If you don't like or don't like what you ordered, you can return it following our instructions and we'll refund your money.
First of all, check that you are within the deadline (15 business days from receipt of the order) and write to us at email@example.com with the following information: SUBJECT : "Return Order #Order" MESSAGE : - Order number - Reason for return - Product/s to be returned - Name and surname - Address (check it!) - Telephone contact - Additional indications - RETURN METHOD*
* YOU HAVE TWO RETURN METHODS :
1. Request the collection (cost €5). Only for orders in Spain. We will answer you and send the agency to make the collection.
2. Send what you return on your own. Required for orders outside of Spain.
Very Important: In the case of orders returned from a country outside the EU / EU (European Union), MIOH will charge 30 euros to cover part of the customs and clearance costs. This amount will be reduced from the price to be returned.
In principle they do not warn, so it is important that there is always someone at the collection address.
As soon as the return arrives, we review it and make the refund.
At that time we send an email notification. This means that the refund has been made, although it may take a couple of days for it to be reflected on the account/card statement.
If you want to see our complete Return Policy, click here
To make a change it is necessary to make a new order and return the one you want to change. You can see the complete return and exchange policy here
If the shipment is to mainland Spain, 24-48 hours. To the Balearic Islands it can take 24-48 hours more. If your shipment is abroad, the number of days will vary, but we will inform you of the approximate time during the payment process.
Shipping to the Peninsula is free and in 24-48 hours The cost of shipping to other areas varies. In any case, we will tell you how much it is during the checkout process.
Yes, we ship worldwide. The shipping cost will be displayed throughout the checkout process. It may be that the authorities of your country will charge you taxes for importation.
If you want to see our complete Shipping Policy, click here
We notify you throughout the entire process from the moment you place the order until you receive it at home. As soon as the order leaves our warehouses, you will receive a notification from the agency to track the shipment. Please, take into account the shipping times that we have given you when ordering and that we do not ship on weekends.
If your size is not available, on the product page click on the button "TELL ME IF IT COMES BACK" and enter your email. We will notify you as soon as it is available again.
I STILL HAVE DOUBTS
It's okay, write to us at firstname.lastname@example.org and we'll get back to you as soon as possible.